How can we help?

1. What are the exhibition dates and opening hours?

• Visitor Hours:

9:00-18:00 July 23, 2026 (Thursday)

9:00-18:00 July 24, 2026 (Friday)

9:00-15:00 July 25, 2026 (Saturday)

Visitor registration closes 30 minutes before daily closing time (17:30 on July 23-24; 14:30 on July 25)

• Exhibitor Entry: Exhibitors with exhibitor badges may access the exhibition hall at 08:00 on July 23, and at 08:30 from July 24-25.

2. Where is the exhibition held, and which halls are used?

The 119^th China Daily-use Articles Trade Fair（CDATF 2026） will be held at the Shanghai New International Expo Center (SNIEC) from July 23-25. This edition cover 15 halls: W1-W5, E1-E7, N1-N3.

3. What is the detailed address of the venue, and which entrances are recommended for different exhibition areas?

Venue Name: Shanghai New International Expo Center (SNIEC)

Venue Address: No. 2345 Longyang Road, Pudong New Area, Shanghai, China

This exhibition has three entrances:

Recommended Entrance: Entrance Hall 1 of SNIEC

Detailed Address: Gate 1 (Entrance Hall 1), SNIEC, 2345 Longyang Road, Pudong, Shanghai

Recommended Entrance: Entrance Hall 2 of SNIEC

Detailed Address: SNIEC Entrance Hall 2, 1201 Fangdian Rd, Pudong, Shanghai

Recommended Entrance: Entrance Hall 3 of SNIEC

Detailed Address: Gate 7 (Entrance Hall 3), SNIEC, 1750 Huamu Rd, Pudong, Shanghai

4. Who is the organizer of this exhibition?

The 119th China Daily-use Articles Trade Fair（CDATF 2026）organized by RX Huabai.

5. What is the overall scale of the exhibition?

As a leading trade fair in China, CDATF 2026 brings unmatched scale and sourcing value to global buyers. Spanning 200,000㎡ and featuring 3,500+ manufacturers, this China trade show is the premier mid‑year hub for discovering new products, securing OEM/ODM partnerships, and meeting trusted suppliers across every major homeware category.

6. Are there any other exhibition events this year? What are the plans for the next edition?

YUNNAN TEA EXPO & MODERN TEA LIFESTYLE EXHIBITION will be held at Kunming Dianchi International Convention and Exhibition Center Hall 2&3 from September 18 to 20, 2026.

For further information, please contact:

Ms. Zhang

Mobile:15643413535 | Email: vivian.zhang@rxglobal.com

The 120th China Daily-use Articles Trade Fair (CDATF 2027) will be held at Shanghai New International Expo Center from July 22 to 24, 2027.For more details, please follow the official website: https://www.cdatf.com/en-gb.html

1. What will the weather conditions be in Shanghai during the exhibition? What are the daily temperature (Celsius/Fahrenheit), precipitation probability, and wind force?

(Data Source: Shanghai Meteorological Bureau, July 13, 2026)

Reference Historical Climate: Shanghai enters the peak summer drought period in late July, featuring hot, humid and muggy weather, with occasional showers and peripheral impacts of typhoons. The historical average temperature ranges from about 26°C to 33°C, with mostly southeasterly winds of around Force 3. Local thunderstorms are common in the afternoon, and overall humidity remains high, making the apparent temperature higher than the actual temperature.

2. Extreme Weather Contingencies Will exhibition opening hours be adjusted in the event of extreme weather (e.g., heavy rainstorms, high temperatures, or strong winds)? How can visitors obtain the latest notifications?

Notification Channels: Should extreme weather occur, updates regarding exhibition schedule adjustments, entry rule modifications, and other important announcements will be disseminated immediately via: Official Service Hotline ，Official SMS notifications，On-site broadcast announcements

1. What is the introduction to the city of Shanghai?

Shanghai is one of China's four first-tier cities. Located at the estuary of the Yangtze River, it borders the East China Sea to the east and Hangzhou Bay to the south. It serves as an international hub for economy, finance, trade, shipping and scientific and technological innovation, as well as the core leading city of the world-class Yangtze River Delta urban agglomeration.

Boasting Pudong and Hongqiao two major international airports, Shanghai Port consistently ranks first worldwide in container throughput. It features an extensive metro network and a highly sophisticated three-dimensional transportation system integrating land, sea and air.

Endowed with profound Shanghai-style cultural heritage, abundant cultural and tourist landmarks, high-end commercial clusters and distinctive catering culture, Shanghai is an inclusive international metropolis that blends ancient charm with modern vitality.

2. What are the one-day tours and nearby attractions for the recommended?

Reference Classic Routes:

City Landmark Route: The Bund → Nanjing Road Pedestrian Street → Yu Garden → Lujiazui

Theme Park Route: Shanghai Disney Resort (One-day Tour)

3. Self-service departure tax refund in Shanghai

Where to claim tax refunds in Shanghai full details at: https://mp.weixin.qq.com/s/0SjxM7195CPUSwn_wSJGmw

1. What are the exhibitor’s check-in time and location, and what documents/materials are required?

Check-in Procedure：

This show adopts self-service check-in kiosks for on-site registration. All badge applicants must present their original ID card to print their badges.

Information Collection：

Please use the QR code in the upper right corner of your Exhibitor Confirmation Letter to collect the exhibition catalogue and water vouchers.

For safety and security reasons, persons under 18 years of age are not permitted to enter the exhibition halls during the build-up and construction period. To ensure order and personnel safety during the dismantling period, persons under 18 may not enter the exhibition halls from 14:00 on the final day of the exhibition. Any minors already inside the venue must leave by 14:00 on that day. Persons aged 70 and above are not allowed entry at any time, including build-up, exhibition and dismantling periods.

2. What are the booth setup and dismantling schedules, and are there differences between lobbies?

（1）Booth Setup Schedule

*Note: Overtime applications for booth construction must be submitted to the official general service contractor at the nearest Entrance Hall (1, 2 or 3) by 3:00 PM on the same day, together with full payment of the overtime fees, to be deemed valid. Applications submitted after 3:00 PM will be subject to on-site availability and approval.

Overtime rate: RMB 3,000 per hour (for the period 22:00 – 08:00 on July 21–22; minimum 1 hour per application)

（2）Dismantling Schedule

3. How should vehicles be parked during the exhibition? What are the rules for obtaining vehicle access permits and the relevant charging standards?

Small Vehicles of Exhibitors

May Park in any passenger car parking lots throughout the exhibition period. The locations of passenger parking lots are as follows:

·         Parking Lots P4–P6 are adjacent to Halls W & N

·         Parking Garage P1–P2 is adjacent to Hall E (height limit: 1.8 meters)

The charging rate for venue parking lots is ¥10 per hour. After the first hour, the rate is ¥5 per 30 minutes, with a maximum daily charge of ¥80 for 8 to 24 hours.

VIP Vehicles

Free parking is available with official VIP parking permits issued by the organizer. The locations of the designated VIP parking areas are as follows:

·         VIP Parking Lot next to the South Plaza outside Entrance Hall 1

·         VIP Parking Lot next to the East Plaza outside Entrance Hall 3

Exhibition Truck Permit：

·         During the build-up and tear-down periods, all freight vehicles are required to have “Vehicle Permit for Loading Bay”, which are registered, reviewed, produced, issued and managed by venue in a unified manner.

·         According to the requirements of the regulations of SNIEC, a “Waiting Permit” is required for any freight vehicle that need to enter the exhibition hall. The freight vehicle must enter the surrounding area of the venue with showing the “Waiting Permit” processed online in advance

·         Freight vehicle is admitted in the loading bay with the “Vehicle Permit to Loading Bay”.

Description of Waiting Permit

·         A “Waiting Permit” is required for each freight vehicle/ exhibit vehicle that needs to enter the venue, which must be applied in advance through online system with the completion of vehicle registration and payment.

·         Each mobile phone number/ each license plate number can only be used to register one “Waiting Permit” per day. For the user who registers through license plate number cannot modify the license plate number after getting the “Waiting Permit”, only reregister can change it.

·         The system-generated “Waiting Permit” shall be printed on A4 paper and placed on the front windshield of the vehicle, so that it enters the designated parking lot for a specified period of time.

The process of obtaining Waiting Permit and charging standards

·         Complete online application submission and payment on SNIEC’s mini program.

·         For the detail process, please refer the official instruction on SNIEC’s official account homepage.

·         Declare the cargo quantity to the official forwarder and apply for the invitation code.

·         The registration fee for each vehicle is RMB 20 and should be paid online.

Procedures for Truck Pass application and charging standards

·         Fill out the “Truck Pass” application form in SNIEC’s WeChat official account one day in advance. Then generate a QR code and present it with the required deposit receipt to the venue.

After paying the fee, collect one large card and one small card at the counter, and use these two cards to enter the loading bay. Swipe the pass when enter and exit from the loading bay.

·         Fee standard：Pass Production Fee: RMB 50 /vehicle (limit of 90 minutes per entry); Refundable Deposit: RMB 300 /vehicle Cash / WeChat / Alipay are all available.

After payment, collect one large card and one small card at the counter, and use these two cards to enter the loading bay.

Large Card - "Freight Vehicle Access Permit," place it on the windshield to enter the corresponding loading bay.

Small Card - "Vehicle Permit of Loading Bay," with a deposit included. For specific usage and precautions, please refer to the instructions on the back of the small card.

If every entry’s duration is less than 1.5 hours, all the deposit can be refunded with the “Vehicle Permit” for Loading Bay” and deposit receipt. If the duration exceeds 1.5 hours, RMB100 will be deducted from the deposit for every half hour exceeded (if less than half an hour, counted as half an hour), until all deposits are deducted.

Instructions for the refund of Truck Pass

·         After using the "Vehicle Permit of Loading Bay", please bring both the large and small cards to the Certificate Center Counter for deposit refund.

·         If any deductions occur, please refer to the " Vehicle Permit of Loading Bay" for details.

·         If the small card is lost, the deposit will not be refunded；If the large card is lost, RMB 50 will be deducted from the deposit.

SNIEC Official WeChat

4. What are the unloading / entry access rules and parking regulations for different types of exhibition vehicles?

Trucks Requiring Access to the Unloading Area：

Trucks for Halls W1–W5 and E1–E3: With a queuing permit, enter via Gate 9 to wait in Parking Lot P3 and apply for an Unloading Vehicle Access Card. Use this card to enter the designated unloading areas for loading/unloading.

Trucks for Halls E4–E7 and N1–N3: With a queuing permit, enter via Gate 7 to wait in Parking Lot P7 and apply for an Unloading Vehicle Access Card. Use this card to enter the designated unloading areas for loading/unloading.

Small delivery vehicles for exhibitor exhibits (e.g., minivans, Jinbei, Ford Transit, Iveco, etc.):

Small vehicles transporting exhibitor goods must load and unload only in the venue’s passenger car parking lots (no queuing permit required). Loading/unloading along roads surrounding the exhibition venue is strictly prohibited. These surrounding roads are under construction and managed by traffic police during the exhibition period. Vehicles violating this rule will be subject to fines and demerit point penalties.

Parking rate: ¥10 per hour. After the first hour, the rate is ¥5 per 30 minutes, with a maximum charge of ¥80 for any period between 8 hours and 24 hours.

Parking locations: P1 and P2 are parking garages (height limit: 1.8 metres); P4, P5 and P6 are open-air parking lots.

5. What are the noise control regulations during booth setup?

1. During booth setup, construction should minimize noise to avoid affecting neighboring booths.
2. During the exhibition, audio/video equipment volume must be controlled below 75 decibels. Use of loudspeakers, flashing lights, or similar devices causing noise/light pollution is strictly prohibited.
3. Noise from exhibit demonstrations must be properly insulated to avoid disturbing neighboring booths and visitors.
4. If not corrected after warning, the organizer reserves the right to terminate related display activities without refunding any related fees.

6. What are the booth construction requirements for raw space/standard booths, and are there qualification review requirements?

Standard Booth:

• Standard booth basic configuration includes three-sided panels, Chinese/English company fascia, carpet, inquiry desk, folding chairs, LED spotlights, power outlet, wastebasket, etc. Different sub-exhibitions have additional supporting configurations.
• Standard booths cannot be self-modified or restructured. No drilling/painting on panels or floor. Adjustments must be applied for in advance to the official designated contractor for unified adjustment.
• If exhibitors with standard booths use foam boards (KT boards), wooden display cabinets or other materials requiring waste removal for booth decoration, a cleaning deposit of RMB 500 per booth shall be paid at the on-site service desk of the official general contractor. After the exhibition, the deposit will be refunded upon confirmation by the official general contractor that such materials have been fully cleared by the exhibitor.
• Booth installations must not exceed 2.5 meters in height. Exceeding booth boundaries is strictly prohibited.

9㎡ single-sided booth

9㎡ double-sided booth

12㎡ single-sided booth

12㎡ double-sided booth

18㎡ single-sided booth

18㎡ double-sided booth

Upgraded Shell Scheme Booth

Raw Space Booth:

• Construction materials must be flame-retardant B1 grade or above. Use of polystyrene board (KT board), foam lettering materials is strictly prohibited.
• Booth ceiling area must not exceed 50% of total booth area; room ceiling area must not exceed 30% of that room's total area.
• Raw space booths must be equipped with 5kg ABC dry powder fire extinguishers at a ratio of no less than 1 per 50 sqm of floor area.
• Construction personnel must be certified to work. High-altitude operations require proper safety equipment. Uncertified construction and non-compliant operations are strictly prohibited.

For detailed regulations and operational requirements, please refer to Chapter 3 Booth Construction Guidelines of the Exhibitor Manual.

7. How to correct incorrect or missing characters in the company name on the standard booth fascia board?

During the move-in period (July 21–22), please visit the Customer Service Center located in the glass foyer at the entrance of each exhibition hall to consult the Official Designated Contractors: Beijing Hoto Exhibition Co., Ltd. / Shenzhen Kastone Exhibition Co., Ltd.

8. When does power supply start for booths during the build-up period? What are the daily power supply hours during the exhibition period (start and end times)?

Power supply will be gradually activated from 13:00 on July 22 for all custom-built booths in each hall that meet the following criteria: wiring completion rate of over 50%, electrical systems compliant with power supply standards, structures free of potential safety hazards and other violations.

Daily power supply hours during the exhibition:

July 23: Power on at 8:00, power off at 18:15

July 24: Power on at 8:30, power off at 18:15

July 25: Power on at 8:30, power off at 15:15

9. How can the construction management deposit be refunded, and what is the procedure?

After the booth waste is fully cleaned up by the contractor on the move-out day (before 22:00 on July 25), with no damage to venue facilities and no violations, the contractor shall present the deposit form signed and sealed by venue security, cleaning and waste removal staff for verification and signature/sealing at the Official Designated Contractors Counter. The construction deposit will be refunded to the original payment account within 20 working days.

10. How to obtain an invoice for the electrical box fee?

For booths in Halls W1–W5 and E1–E3, please contact the Official Designated Contractors: Beijing Hoto Exhibition Co., Ltd.

For booths in Halls E4–E7 and N1–N3, please contact the Official Designated Contractors: Shenzhen Kastone Exhibition Co., Ltd.

11. How to take delivery of goods shipped via the official on-site freight contractor?

During the move-in period (July 22–23), please contact the official on-site logistics provider: Sinotrans Beijing Fairs & Events Logistics Co., Ltd.

During the exhibition period (July 23–25), please go to the Customer Service Center located in the glass foyer at the entrance of each exhibition hall for enquiries.

12. Is empty crate storage service available?

The rate is RMB 30 per cubic metre. For details, please consult the official designated logistics provider: Sinotrans Beijing Fairs & Events Logistics Co., Ltd.

13. Where are the on-site service points (contractors, logistics providers) during booth setup, and what are the contact details?

（1）Official Designated Contractors (Booth Construction/Facility Rental)

Beijing Hoto Exhibition Co., Ltd. - Hall W1 - W5、E1 - E3

Shenzhen Kastone Exhibition Co., Ltd. - Hall E4 - E7、N1 - N3

（2）Official Freight Forwarder (Exhibit Transportation/Customs/Warehousing)

Sinotrans Beijing Fairs & Events Logistics Co., Ltd.

1. How to apply for additional electricity, water, and gas for the booth, and what are the fees?

1. Application Method: Complete the "Additional Power Supply and Electrical Equipment Rental Application Form" and "Compressed Air/Water Supply and Drainage Rental Application Form” and submit to the official designated contractor for the corresponding lobby before June 22, 2026. Late applications will incur 30%-50% surcharge. On-site temporary applications are not accepted.
2. Fee Standards: See Chapter 5 Service Request Forms in the Exhibitor Manual.
3. Notes:
   • Standard booth 13A sockets are limited to household appliances under 500W. Machine power requires separate applications for power distribution boxes.
   • Exhibitors are strictly prohibited from bringing their own air compressors into the venue. Advance rental from the official designated contractor is required.
   • 24-hour power supply requires separate applications with additional fees.

2. How to complete the entry formalities for self-brought plants, flowers and furniture?

1)    The stand contractor shall carry or collect the stamped entry pass for plants, flowers and furniture as well as the booth layout drawing on site.

2)    Get verification and an additional stamp from security (Locations: Hall 1 – Storage Area; Hall 2 – Next to the restroom on the right-hand side of the entrance; Hall 3 – Exhibition Service Desk on the right-hand side of the entrance).

3)    Proceed to unload goods with the dual-stamped entry pass for plants, flowers and furniture.

3. Who provides daily cleaning services for the booth, and what is the frequency and scope?

1. The organizer is responsible for daily cleaning of public areas in the venue and standard booth carpets, with garbage removal from booth aisles after daily closing.
2. Exhibit cleaning and daily booth cleaning are the responsibility of exhibitors. Overall cleaning of raw space booths is the responsibility of contractors/exhibitors.

4. Can exhibitors bring their own food/beverages into the venue?

1. Outside food and boxed meals are prohibited in the venue. Please refer to Section VI, Item 1 of this FAQ for in-venue dining services.

5. How to replace, add, or exchange exhibitor badges, and what are the fees?

1. Each booth is allocated 4 exhibitor badges, with a maximum limit of 20 badges per booth.
2. Please modify exhibitor badge information online by self-service before badge printing. If the badges have already been printed, revisions and reprinting must be done at the on-site service counter.
3. No online modifications are available for already printed badges. Any additions or changes to badges must be processed at the on-site service counter.

6. How to rent/purchase additional exhibits and materials on-site, and what are the contact details?

On-site temporary rentals can be inquired at the contractor's on-site service desk. Contact details are in Section VIII, Item 6 of this FAQ.

7. What are the booth security measures during the exhibition, and what should exhibitors pay attention to?

1. The venue is equipped with 24-hour security personnel and central monitoring systems, but exhibitors are responsible for the safekeeping of exhibits and property in their booths. Valuables should be carried with you or under dedicated supervision.
2. Exhibitors must strictly comply with venue fire safety regulations. Smoking, open flames, and non-compliant electricity use are strictly prohibited in booths. Fire facilities and emergency exits must not be blocked or occupied.
3. Before closing daily, exhibitors should check power, doors/windows, and valuables in their booths and ensure proper security.
4. During dismantling, exhibits and materials must be properly supervised to avoid misplacement or loss. Exhibits must not be dismantled or removed before the dismantling deadline.

8. Who should I contact for booth intellectual property issues, and where is the on-site IP service point?

For on-site intellectual property disputes, please contact:

BEIJING DAOPENG LAW FIRM

MR. Fan Youwei

Tell: +86 185 2134 1071

Email: fanyouwei@daopenglawyer.com

IPR Office Location: Hall W1 and Hall E2

1. How to respond to green booth construction, and what are the requirements and initiatives?

This exhibition promotes the "Go Green" green and low-carbon booth design and construction 6R principles (Respect, Remember Education, Reuse & Recycle, Reduce Waste, Renewable Materials). Related requirements and initiatives are as follows:

1. Design Requirements: Adopt simplified booth design, reduce large irregular structures, prioritize modular and detachable assembly structures, promote recyclable materials such as aluminum profiles, truss + odorless warp-knitted fabric printing, and reduce wood structure usage.
2. Material Requirements: Must use flame-retardant renewable and recyclable materials that meet fire safety standards. Non-degradable disposable materials and non-environmentally friendly coatings/adhesives are strictly prohibited.
3. Energy-saving Requirements: Prioritize LED energy-saving lighting. Replace paper posters and brochures with electronic promotional materials. Control audio/video equipment volume and brightness to reduce light and noise pollution.
4. Construction Requirements: Grinding, painting, and spraying are strictly prohibited at the construction site to reduce dust and harmful gas emissions. Proper classification and immediate cleanup of construction waste is required.
5. Transportation Requirements: Prioritize clean fuel transport vehicles. Plan transportation routes reasonably to reduce empty transport and lower transportation carbon emissions.

2. What are the waste sorting and recycling requirements for booths, and where are the sorting bins distributed?

1. Construction waste, discarded materials, ink barrels, etc. generated by booths must be sorted and cleaned by exhibitors/contractors. Dumping waste in public aisles, fire passages, and restrooms is strictly prohibited.
2. Raw space booths must pay a waste removal deposit. After dismantling, upon completion of booth cleaning and waste sorting/removal and verification of no violations, the deposit will be fully refunded.
3. Sorting bins are available in public areas and exhibition lobbies, divided into four categories: recyclables, other waste, kitchen waste, and hazardous waste. Clear signage is provided on-site. Please dispose according to labels.

3. What are the material recycling and waste removal rules during dismantling?

During dismantling, exhibitors/contractors must remove all exhibits, construction materials, and waste from the venue. No items may be abandoned in booths or public areas.

1. Where are the dining areas in the venue, and what types of food are available?

Shanghai New International Expo Center (SNIEC) has comprehensive dining facilities:

For more details, please visit the official website of the venue: https://www.sniec.net/uploadfiles/download/1769651683_DfhQWWIduC.pdf

To ensure food safety, outside food and packed meals are prohibited inside the exhibition venue.

2. Where are the Customer Service Center?

·         Customer Service Center and Care Counters situated in the glass lobby adjacent to the entrance to Halls.

·         Quiet Room are situated at Booth A178 (Hall N3)

·         Sales Office: They are located in the three entrance halls of the exhibition venue respectively: Entrance Hall 1 near Halls W1 and E1; Entrance Hall 2 near Halls W5 and N1; Entrance Hall 3 near Halls N5 and E7. To book a booth, please contact our dedicated sales representative.

3. Where can I store luggage in the venue, and what are the luggage storage fees?

Business Centers offering luggage storage service are available in three entrance lobbies of the SNIEC:

Entrance Lobby 1 near Halls W1 & E1;

Entrance Lobby 2 near Halls W5 & N1;

Entrance Lobby 3 near Halls N5 & E7.

For inquiries: 021-2890 6666

4. How to obtain printing/copying services on-site, and what are the fees?

Copying and other services are available at Business Centers in 3 entrance lobbies:

Entrance Lobby 1 (adjacent to Halls W1 & E1)

Entrance Lobby 2 (adjacent to Halls W5 & N1)

Entrance Lobby 3 (adjacent to Halls N5 & E7)

5. Are accessibility services available?

The venue is equipped with accessible passages and parking spaces. Accessible elevators and restrooms are available at all entrances and exhibition halls. For more details, please check via the Mini Program venue.

6. What are the green exhibition initiatives, and how should visitors cooperate?

• Exhibitor materials have been uploaded to the official website, official WeChat account, and "RX Connect" mini program. Visitors are encouraged to scan codes to request materials online, reducing paper printing.
• Sorting bins are available in the venue. Visitors are encouraged to sort and dispose of waste according to labels to maintain the venue environment.
• Prioritize public transportation and carpooling to reduce carbon emissions from driving.

7. Where are the restrooms in the venue?

Restrooms are available in each lobby, with clear signage on-site.

8. Where are nearby ATMs/bank branches?

Branches and ATMs are available in commercial areas around the venue. You may also handle financial services via mobile banking and other online channels.

1. How to schedule one-on-one meetings with specific exhibitors, and what are the business matching channels?

• Process: Contact staff -> Submit company information + procurement needs -> Arranged within 3 working days
• Appointment Channels:

Mr. Walden Li

Tel: +86 136 5125 1335 | Email: walden.li@rxglobal.com

·         On-site Locations: International / Cross-border Buyer Business Matching Area（Hall N3）

2. Are charging and refreshment services available on-site, and where are they located?

Charging: Power bank rental devices are available at registration lobbies and each exhibition lobby entrance, requiring QR code payment. Fees are displayed on the page.

Tea, coffee, light meals and other food and beverages are available for purchase at the catering areas, convenience stores and casual dining areas within the exhibition halls.

3. How to become a TAP Invited Buyer？ What are the exclusive benefits, and can I upgrade on-site?

• TAP Invited Buyer:

Exclusive Benefits: 365-day dedicated one-on-one resource matching and consultation; on-site TAP exclusive lounge; free participation in exhibition matching activities & forum events; TAP exclusive business gifts and courtesy.

Application Channels:

Mr. Walden Li

Tel: +86 136 5125 1335 | Email: walden.li@rxglobal.com

On-site application: Please bring your business card to the TAP Lounge for processing. After staff review, your status will be upgraded for the next exhibition with corresponding courtesy.

1. What is the official hotel booking link, and are there exclusive rates for the exhibition?

Times International Conference & Exhibition Co., Ltd., as the official ground service agent, is pleased to offer following special room rates for your reference, who wish to make reservation, please fill in the form or Online booking: https://sdlm.cn/Exhibition/Hotel/1330

2. What are the hotel booking cancellation and change policies, and how to contact hotel booking customer service?

• Official Booking Agent: Times International Conference & Exhibition Co., Ltd.
• Contacts: Ms. Wang Xue / Ms. Liu Chongyan
• Mobile: 189 3970 1392 / 189 3071 3670
• Booking Email: wangxue@sdlm.cn / liuchongyan@sdlm.cn

1. Who should I contact if I feel unwell (e.g., dizzy, injured) on-site, and where is the medical point?

• If you feel unwell, you may first go to the nearest Customer Service Center, or contact on-site staff nearby.
• AED emergency equipment is available in each Hall Lobby foyer. The customer service center is equipped with a simple medical kit for handling minor emergencies.
• There are several public and international hospitals around SNIEC. Guests may contact the facilities below to make an appointment if feeling ill while attending events.

Parkway Health：Add: No. 51, Hongfeng Road, Pudong New Area, Shanghai

Tel: 86-21-64455999

East Hospital：Add: No.150, Jimo Road, Pudong New Area, Shanghai

Tel: 86-21-58822171

Ren Ji Hospital：Add: No. 1630, Dongfang Road, Pudong New Area, Shanghai

Tel: 86-21-58752345

2. How to report a lost item on-site?

You can first seek assistance from organizer staff at the customer service center.

3. What are the evacuation routes and assembly points in case of fire, earthquake, or other emergencies?

1. The emergency exits in the exhibition hall are located on both sides. In case of emergency, please remain calm and evacuate the hall orderly from the nearest emergency exit in accordance with the venue's escape arrow signs. Elevators are strictly prohibited.
2. Emergency Evacuation Assembly Points: Cargo doors of each hall.
3. Manual fire alarm devices, fire extinguishers, and fire hydrants are available in each hall. In case of fire, you can trigger the alarm device immediately and use on-site fire equipment to control initial fires while contacting on-site staff.

4. Where are the fire passages and emergency exits in the venue, and what are the signs?

All fire passages and emergency exits in the venue have prominent green illuminated signs, located on both sides of exhibition lobbies and registration lobbies, with clear signage on-site. Blocking or occupying fire passages and emergency exits with any booths or materials is strictly prohibited. If violations are found, please contact on-site staff.

*Emergency Exit Layout Plan of SNIEC

5. How can special groups (pregnant women, elderly, disabled) obtain priority assistance in emergencies?

You can contact any on-site staff member, who will immediately coordinate the medical point and security personnel to provide priority assistance services. You can also go directly to the customer service center or medical point, where priority service channels for special groups are available.

1. What channels should I use to provide feedback or suggestions if I am dissatisfied with exhibition services or arrangements?

You can submit complaints, opinions, and suggestions through any of the following channels:

1. Official Service Hotline: +86 136 5125 1335
2. Official Feedback Email: walden.li@rxglobal.com
3. On-site Feedback: Go to the Complaints & Suggestions Reception Desk at each customer service center in the venue to provide feedback directly to staff.

2. Who should I contact for immediate resolution of on-site issues, and where are the on-site service points?

·         For immediate on-site issues, you can first contact the nearest customer service center，which is located in the glass lobby adjacent to the entrance of Halls